Service Appointment Coordinator
Full Time • Ellendale
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Position Description
The Service Appointment Coordinator is the primary contact with our customers, potential customers, and other parties for setting sales appointment leads, scheduling annual maintenance and service opportunities, scheduling installations, and following up on a variety of issues. This position is non-exempt under the FLSA and reports to Service Management.
ESSENTIAL JOB FUNCTIONS
Sales Appointment Scheduling
- Sets and resets sales appointments through inbound and outbound communication with customers.
- Schedules appointments to maximize efficiency for the company and the sales reps.
- Saves appointments when a customer calls to cancel.
- Meets or exceeds sales lead conversion rates.
Service Appointment Scheduling
- Schedules annual maintenance and service opportunities for customers in a way that maximizes efficiency for the company and the service technicians.
- Meets or exceeds service goals and maintains full calendars for service technicians.
- Takes ownership of customer escalations, ensures timely communication, and does what is necessary to timely resolve the issue.
Data Entry
- Ensures all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure.
- Provides support to other departments as needed.
Purpose, Mission, and Values
- Lives out the company’s purpose, mission, and values.
- Provides remarkable customer experiences.
POSITION REQUIREMENTS
- Knowledge of customer service principles and practices.
- Skill in operating a personal computer and programs.
- Ability to detect/recognize information in written materials and on a computer screen 75-100% of the time.
- Ability to understand, speak, read, and write in English.
- Ability to perform accurate data entry.
- High school diploma or GED preferred and 1+ years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field.
- Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. Regular, reliable attendance is considered an essential job function. This document is subject to change at any time without notice.
Compensation: $15.00 per hour
About Us
At Bright Brothers, we pride ourselves on being the go-to provider of high-quality soft washing, gutter cleaning and protection, and full-service holiday lights. Our mission is simple: to be the exterior washing and holiday lighting company of choice, by providing high quality services, promptly and reliably. We believe in going above and beyond for our customers—being friendly, helpful, and always willing to take that extra step to ensure satisfaction.
We’re more than just a service company; we’re a team that values customer service and believes in delivering the best results every time. Whether it’s ensuring a roof is clean and protected or making homes shine with beautiful holiday lights, we are committed to exceeding expectations.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Bright Brothers Corporate.
(if you already have a resume on Indeed)
Or apply here.
Comprehensive Training
We offer the best training in the industry, with hands-on, in-the-field experience across all of our services. You’ll be equipped with the skills and knowledge needed to succeed.
Competitive Pay
Our unique pay structure is designed to allow you to earn more than with other companies. At Bright Brothers, your effort and dedication are rewarded.
Growth Opportunities
We are constantly expanding, which means there’s room for career growth and advancement. Whether you're looking to lead a team or expand your skill set, Bright Brothers supports your professional development.
Core Values
We are built on a foundation of trust, reliability, and professionalism. These values not only define our work but also guide how we treat our employees and customers alike.
A Friendly and Supportive Work Environment
We’re all about fostering a positive and supportive atmosphere. Our team is friendly, approachable, and always willing to lend a hand when needed.
Customer-Centered
We understand that customer service is the key to success. That’s why we emphasize being prompt, courteous, and dedicated to providing the best possible service every day.